Frequently Asked Questions

Fan Strategy is licensed by the Malta Gaming Authority (MGA) and also holds a UK Gambling Commission (UKGC) registration. The MGA licence covers our sportsbook and casino products under EU regulations, while the UKGC registration allows us to accept UK players under strict consumer‑protection rules. Both regulators require regular independent audits of our odds, RNGs, and anti‑money‑laundering controls.

To verify your account you’ll need to upload a government‑issued photo ID (passport, driver’s licence or national ID), a recent proof of address such as a utility bill or bank statement dated within three months, and, if you used a card, the front of that card showing only the last four digits. The documents are reviewed by our compliance team and, once all are clear, verification is usually completed within 24 hours. If any document is unclear, you’ll receive an email requesting a new upload.

Fan Strategy accepts Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, direct bank transfer, and the cryptocurrencies Bitcoin, Ethereum and USDT. Deposits are instant for all methods; e‑wallet withdrawals are processed within 24 hours, card withdrawals take 3‑5 business days, and crypto withdrawals are usually released within an hour after internal review.

You can bet on outright winners (e.g., tournament champion), group‑stage positions, match‑winner, both‑teams‑to‑score, correct‑score, Asian handicaps, over/under totals, and a range of player‑specific props such as top scorer and first goal scorer. All markets are available pre‑match and most are also offered in‑play with live odds that update throughout the game.

Fan Strategy provides daily, weekly or monthly deposit limits, loss limits, wager limits, and a self‑exclusion option that can be set for as little as 24 hours up to five years. You can adjust these settings any time in the ‘Account → Responsible Gaming’ section, and our support team is available 24/7 via live chat, email or phone if you need help. All limits are enforced automatically and cannot be overridden without a cooling‑off period.

If a World Cup match is postponed before the scheduled start, all pre‑match bets are void and the stake is refunded unless the match is rescheduled and played within the same tournament window (generally 48 hours). For in‑play bets, only outcomes already decided remain settled; any selections that have not been determined are voided. In the case of a match being cancelled after it has started, all unsettled bets are voided and stakes returned.